This privacy policy describes how Puchong AC collects and uses personal information when you contact the business through the website or email. The focus is on practical handling of contact requests, form submissions and minimal technical data needed to operate the site.
Information we collect
When you submit a contact form or email, we collect the information you provide such as name, email address, phone number, service address, unit details, photos and message content. Technical data such as IP address, browser type and cookie identifiers may also be collected by the website host or analytics tools.
How we use submitted information
Contact details and message content are used to respond to enquiries, schedule visits, prepare quotes and follow up on completed work. Photos and unit details help scope visits and advise on likely parts or tools required.
Cookies and technical tools
The website may use cookies and basic analytics provided by hosting and analytics services to measure site traffic and improve user experience. These tools collect non-identifying technical data such as pages visited, device type and session duration.
Third-party services
We may use third-party hosting, email delivery and analytics providers to manage contact forms and communications. These providers process data on our behalf under their own privacy terms. We do not sell personal data to third parties.
Data retention and security
Contact form submissions and emails are retained as long as reasonably necessary to respond to enquiries and for record-keeping related to service history. Reasonable technical and organisational measures are used to protect stored data, though no system is completely secure.
How to contact us about privacy
If you have questions about this policy, wish to update contact information, or request deletion of your data, contact us at the email address provided on the site. We will respond to reasonable requests about your personal data.